Return Policy

We accept returns on eligible new goods within 14 days of purchase or delivery.

To be eligible for a return, the item must be unused, unworn, in the same condition you received it, and include any original tags and packaging. A receipt or proof of purchase is required.

Furniture, vintage items, art, and sale items are final sale and cannot be returned or exchanged, with one exception: our Condition Promise, below.

To request a return, contact us at ingrid@wilsonhaus.co before sending anything back. If your return is accepted, we’ll provide instructions for how and where to return your item. Items sent back without first requesting a return may not be accepted.

You can always contact us with return questions at ingrid@wilsonhaus.co.

Our Condition Promise

Every vintage and furniture piece is looked over before it is listed. We photograph the flaws we find and describe them in the listing. You are welcome to inspect any piece in person at our shop, 30 W Bridge St, New Hope, PA. Email ingrid@wilsonhaus.co first so we can confirm the piece is in the shop.

If a vintage or furniture piece arrives materially different from how we described it, contact ingrid@wilsonhaus.co within 7 days of delivery or pickup, include photos, and we will refund the full purchase price and arrange and pay for the return freight.

Natural wear, patina, and signs of age that are visible in the photos or noted in the description are part of the piece and are not grounds for a refund under the Condition Promise.

Damages + Issues

Please inspect your purchase or order when you receive it. If an item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.

Because many Wilson Haus pieces are vintage or one of a kind, natural wear, patina, variation, and signs of age may be present. These characteristics are part of the piece and are not considered defects. We encourage customers to review photos, descriptions, measurements, and condition before purchasing.

Final Sale Items

The following are final sale (vintage and furniture pieces are covered by the Condition Promise above):

• Furniture

• Vintage items

• Art

• Sale or discounted items

• Custom or special-order items

• Gift cards

Please contact us before purchasing if you have questions about the condition or return eligibility of a particular item.

Exchanges

We do not offer direct exchanges. If an eligible item is returned and approved, you may place a new order for the item you would like instead.

Refunds

Once we receive and inspect your eligible return, we’ll let you know whether the refund has been approved.

Approved returns will be refunded to the original payment method. Please allow up to 10 business days for your bank or credit card company to process and post the refund after it has been issued.

If more than 15 business days have passed since your refund was approved, please contact us at ingrid@wilsonhaus.co.